ADP Payroll is one of the most popular online payroll and tax services for businesses of all sizes. The broad size and breadth of its services make ADP an ideal company for businesses of any size to partner with. In detail, we will discuss here all about the ADP payroll review for 2019 and how it can impact your small business.

Apart from being a very popular and best payroll service for small businesses across the world, the company also has a strong reputation as a pioneer in the payroll industry. The company which has gained so much popularity is still not the only one offering its services to businesses. It also has its major competitors such as Gusto, Intuit, and Paychex.

Thus, leaving its competitors aside, our main focus is set on ADP and finding out the various reasons for it being the ideal choice for small to mid-sized businesses in terms of the best payroll services for small businesses.

Our review for ADP will cover a few important sections and see what makes this company the best online payroll service provider of the year 2019.

Apart from ADP payroll Services, the best payroll software solutions are also recognized as the great help for small businesses to carry out payroll processing.

ADP Payroll Services Overview

Automatic Data Processing (ADP) is one of the oldest and largest providers of human capital management (HCM) solutions or human resource management provider for small and micro-businesses.

In addition to providing payroll, benefits and other HR solutions, ADP provides administrative services to companies that do not have the staff or resources, such as tax, insurance, and retirement services. It also provides medical billing and revenue cycle management services for healthcare organizations.

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ADP also has an offered customer base of vehicle and equipment dealers. It offers services and solutions such as Digital Marketing and Drive Dealer Management System to help dealers increase profits, lower expenses and provide customer service.

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The company claims to offer fast, easy and accurate payroll and tax services online to businesses, which can also significantly save you time and money. ADP also assists businesses in managing their payroll taxes by automating deductions from employee wages, while also making sure that the right amount of money is delivered to the government.

All this is carefully undertaken by the company in compliance with the up-to-date payroll tax rules and regulations of the given region.

ADP provides payroll, human capital management, and outsourcing services to their clients who are either operating business locally or in multiple countries.

(i) Local Services:

ADP offers a range of human capital management (HCM) services, which also includes services like human resources and payroll through the company’s certified professionals. This service is provided to companies that are doing business in just one country.

(ii) Multi-national Services

On the other hand, for companies that are doing business in multiple countries, ADP offers its payroll services and global human capital management (HCM) capabilities using a single platform and a single provider.

For companies that wish to either outsource some or all of their payroll and HR functions, in that case, ADP offers two optional services.

First, there is ADP Comprehensive and complete Services, where dedicated payroll and HR experts provide guidance and teachings on recruiting new and fresh employees, managing benefits, packages and filing payroll taxes.

Second, the ADP TotalSource comes up with a full HR service for companies that want to outsource those functionalities entirely.

A Look At ADP WorkForce Now

ADP Workforce Now is a human capital management (HCM) system that is particularly designed for mid-sized and large businesses. Since the HCM is a unified platform, administrators do not have to worry about manual data entry, which allows them to focus on critical parts of their job. ADP Workforce Now is also customizable to best fit the specific needs of an organization.

One additional benefit of ADP Workforce Now is that it has error-detection features and notifies the user, ensuring data is accurate. It also integrates with various third-party business applications for easier task management and efficiency. Companies can purchase the necessary modules they require and add additional ones as their needs grow.

We have listed some of the modules below

  • Payroll & Tax
  • HR Management
  • Time and Labour
  • Talent Management
  • Benefits

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Payroll & Tax

The Payroll & Tax module includes several features, such as payroll processing, tax filing, new-hire reporting, employee self-service, and online standard reports, etc.

ADP offers a wage garnishment processing service, which deducts garnishments from employees’ pay-checks and tracks any legal changes. Companies also have the option of adding these features – integrating to Microsoft Outlook and general ledger, and paid-time-off accrual management.

HR Management

The HR management module allows companies to have multiple locations to access features, such as a global HR system of record, country-specific record-keeping, and multi-currency tracking. Other features include customized employee records and standard compliance reports.

There is also Intelligent Insights, an add-on feature that provides managers with actionable insights to better manage their employees. The Intelligent Insights add-on uses artificial intelligence (AI) in order to find location-based data and then sends them to a user’s mobile device. As managers get real-time data, they can actions instantly, if needed.

Time & Labour

Standard features include time and attendance tracking, mobile self-service for employees, and reports and analytics. The software supports time collection methods, including biometric time clocks, IVR, web and mobile devices. Companies have the option of adding absence management, labor management, configurable time and pay rules, as well as custom reports.

Talent Management

The talent management module has three main features, which are: recruiting, performance management and compensation management, respectively. Recruiters can post jobs on the company’s custom career site or on social networks.

The performance review process is automatic with built-in templates and customizable approval workflows. Finally, companies can devise a compensation strategy that lets them allocate merit-based bonuses and raises based on budget and goals.


Some of the features include the benefits plan creation wizard, online enrolment management, automated COBRA notifications, the Affordable Care Act (ACA) reporting and employee self-service.

ADP Workforce Now also lets a company’s accountant or insurance broker access the module. Companies can optionally add automated file sharing with insurance carriers, retirement services, and property insurance.

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  • Learning Management System
  • Mobile Access
  • Administration Benefits
  • Recruiting Management
  • Employee Self-Service
  • Payroll Management
  • Performance Appraisal
  • Attendance Management

How ADP Payroll Works

ADP Payroll is hosted entirely on the cloud, which means you can access it through the web and does not require the installation or maintenance of any software. Once you sign up for ADP Payroll and select your required plan, you will be able to login to your account from the ADP website.

When the first time you log into your account, you will be directed to the Company Setup Wizard. Here, you are required to provide certain basic business information, such as arrange your payroll calendar, enter tax, earnings, benefits, deductions, and employees’ compensation information, and link your business bank account to the software.

In the next step of how ADP payroll works

enter employee and contractor information. Each employee profile entered into the system must include the employee’s legal name, date of hire, social security number, date of birth (DOB), gender and contact information.

Then, enter their pay rate (hourly or monthly salary), earning and deduction types and amounts. If the employee opts for direct deposit, you must also collect their bank name, account type (savings or checking), and account and routing number.

Finally, for tax purposes, you must input the employee’s withholding status (collected from their W-2), allowances and exemptions.

Once all the information is entered, you are ready to begin processing payroll. When the next pay period comes, log into your account dashboard and select the “Run Payroll” option. From here you can view employee time cards and make any manual adjustments.

Each employee’s pay should calculate automatically based on the information provided in their profile. The software also calculates deductions for tax, healthcare benefits, and retirement contributions. If everything looks good, select “Approve” to run payroll.

ADP Payroll offers three payment delivery options. Employees can opt for direct deposit to receive their funds at the end of each pay period. If employees opt to get their money via paper check, ADP will print and mail the checks to your office so they can be distributed on each payday. Employees can also choose to have their funds loaded onto a prepaid Visa debit card.

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Features of ADP Payroll Services – ADP Payroll Review

Popular features of ADP Payroll services include the following:

  • Online Payroll System
  • Automated Operations Process
  • 1099 and W-2 Forms Creation
  • Payroll Delivery
  • Online Self-Service for Manager and Employee(s)
  • New-hire Reporting
  • Direct Deposit
  • App for Mobile Device Platform
  • Enterprise Resource Planning (ERP) and HR Systems
  • Integration with Business Software (such as QuickBooks, Wave, and Xero)
  • Time Tracking
  • On-Demand Tax Support
  • Certified Payroll Experts Service Round the Clock

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Online Payroll System For Businesses – ADP Payroll Review

ADP renders bespoke online payroll services, software, and solutions to businesses of all sizes.

ADP provides two distinct categories of their online payroll software product to businesses of various sizes and capacities of their employees. Let’s look at them in detail, here are the following details:-

(a) Small Business Payroll (1-49 Employees)

(b) Mid-sized to Enterprise Payroll (50-1,000+ Employees)

(a) Small Business Payroll: The small business payroll, as the name itself suggests, is mainly suited to small business establishments that generally have a fewer number of employees in comparison to the bigger organizations. ADP Run is the choice here.

(b) Medium size to Enterprise Payroll: The mid-sized to enterprise payroll, on the other hand, is suited to business establishments that usually have a large number of employees. ADP Workforce Now is the ideal choice here.

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ADP Payroll Systems and Software Pricing

Currently, ADP Payroll pricing is not readily available on its website. However, according to third-party resources, ADP Payroll offers its basic package starting at $10 per employee, per month. There are more advanced plans which cost around $23 per employee per month.

In addition to this, the payroll systems company also has start-up fees, which is typically at $25, as well as annual fees for processing taxes. Business owners who have interests in availing of the services may contact ADP Payroll’s sales team in order to obtain a quote on their specific business requirements.

Pros And Cons of ADP Payroll Services Reviewed

As with any services, ADP is bound by a few merits and demerits, which we shall see given as under:


Robust Features

Being a large business with a large number of clients worldwide, ADP has built up a robust feature set that its rivals any other payroll service out there cannot offer. Anything you need to manage payroll, HR, hiring, or benefits, ADP can provide. Furthermore, their customizable pricing allows you to only choose the features you need.


ADP is built to grow with your business. The ADP Run plan provides increasing levels of service and when the time comes to upgrade to Workforce Now, you can mix and match to create a product that makes sense for you.

Positive Customer Reviews

ADP has an A+ rating from the Better Business Bureau (BBB) and a five-star rating on Trustpilot. In positive reviews, customers say that they find the platform easy to use, mobile-friendly and that payroll is always processed on time and without any issue.


Price Structure

It’s hard to dispute price when every customer gets a different quote. However, ADP’s structure of charging a fee every time you process payroll limits the number of payrolls you can process each month. Other payroll providers only charge a monthly fee, allowing you to process as many payrolls as you want for the same price.

Negative User Reviews

Although ADP gets good ratings on various review sites, however, there are many customers who have provided negative reviews as well. One of the most common complaints is that customer service is either unresponsive or inadequate.
And others complain of being locked out of their accounts and unable to receive important documentation such as W-2s and 1099s. To their credit, ADP responds to every review, positive or negative – both on TrustPilot and BBB websites.

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Winding Up ADP Payroll Reviews

Many small and mid-sized business owners who had given ADP Payroll positive reviews appreciate its comprehensive features that let employers manage their payroll on the go through the mobile app.

Businesses using the ADP Payroll services also liked that employees can easily check how many hours they have worked and the amount of corresponding taxes that will be deducted from their paychecks.

ADP is flexible enough to tailor their services to meet any business needs. Their ADP Run product is ideal and best for small businesses, and with so many additional features and plans, a business can certainly grow from one to over a thousand employees.

However, if you are only looking for a quick and easy payroll solution without all the bells and whistles, in that case, there are probably other cheaper options available on the market for your business to try on.

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