One thing is obvious that growth and success are two major goals of any business. The first most important step to achieve that growth and success is an attempt to maintain your relationship with customers which leads your business, to obstacle-free business life in terms of satisfying customers. The best CRM for small businesses will keep you maintain customer relationships.

Establishing a robust connection between businesses and customers is basically CRM known for. Or we can simply say assisting businesses to maintain and analyze relationships with customers is the primary objective of CRM software for small businesses.

With endless insights on customer preferences and buying behavior, customer relationship management (CRM) has been accepted with open arms by businesses. And mostly being used to facilitate business marketing and sales processes. Here we will take you through to the best CRM for small business.

Best CRM – (customer relationship management) For Small Business

For the betterment of customer relationship management including all the required business tasks for any business, we have come up with the top 7  CRM software for your small business.

Finally, table Of Contents will help you jump easily over the desired CRM For Small Business

1. Salesmate

It goes without saying that the online and offline market is filled with plenty of useful software for business purposes. And shortlisting the best of them is quite a difficult task, in spite of that, we did it by introducing a salesmate on top of our list of best CRM for small businesses. Salesmate is considered an ideal sales solution for many small and micro-businesses. It is most admired by small and growing businesses for its affordable pricing. With lots of effective and responsive features, it offers a new way to streamline and execute your marketing and sales processing.

The salesmate comes with a built-in calling feature where users or customers can easily make calls without the requirement of leaving the system.

Why Salesmate Is Among One Of The Ideal CRM Software For Small Businesses?

  • Sales prediction where estimated future sales take place which makes aware businesses how to make a business decision to predict short-term and long-term performance.
  • Synchronization with G-suite Google, which is a product of Google where users or customers would be able to avail calendars, sheets, docs, slides and etc.
  • Integrity with Gmail, drive, clearBit, ring central, zapier and many more.
  • Managing Products and services.
  • sales reports, sales analytics, revenue and income reports, goal-detecting with visual effects.
  • Deal management feature is also introduced in salesmate CRM software to make ease the process of dealing with customers.
  • Smart contact management system.

Salesmate Reasonable Pricing

The initial price will cost you around starting from $12.00/month.

Free Trial: To experience its stunning features and functionalities you can go with its free trial package.

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2. Insightly

Insightly is considered one of the best CRM software tools for small businesses to process lead management systems. Businessess seems quite pleased with its friendly user-interface which is very easy to navigate and customize & integrate. Insightly also lets you avail of various project management features such as task management and tracking. But Insightly’s offerings are limited to only small business though it does not provide custom reports or dashboards.

Insightly offers you everything you need to generate a complete view of your customers across the entire buying experience and deliver what they exactly expect.

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Why Insightly Is Among One of The Best CRM Software For Small Business In A Competitive Market?

  • If offers you overall control over managing customer relationships, lead management, project management, and etc.
  •  Scheduling and tracking emails of customers where customers are able to schedule their emails according to the scheduled time.
  • Integration with more than 20 tools such as G Suite google, Microsoft tools, MailChimp, and other apps
  • With its awesome and responsive iOS and Android apps, small businesses can smoothly manage their CRM system.
  • Insightly’s relationship tracking is as exactly as what you need for small businesses. If you are willing to search for any contact, you can simply just scroll down to the “links” section and key in a name. From there, you will be easily indicating your business relationship status like “a colleague of,” “boss of,” “friend of,” and etc.
  • With Its ios and android app, you would be able to add new records, search contacts, view pending work reports, add updates and its related notes, and so on
  • Insightly’s audio note features you will easily make announcements with respect to upcoming meetings and events.

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Insightly Affordable pricing

  • Best for a team of 2 people, with limited features like 2,500 records, 10 reports and smart alerts regarding work and upcoming events, 200Megabite file storage, 500 records per import.
  • $348/year for per person Plus plan that includes 100,000 records, 2,500 emails, 50 custom fields, kanban board, standard dashboards, and many more additional features.
  • $588/year per person Professional that comes with 250,000 records, 5,000 emails, 100 custom fields, custom dashboards, role-based permissions, and more.
  •  $1,188/year per person Enterprise plan that offers a considerable amount of unlimited records, 10,000 emails, 200 custom fields, custom project management options, and much more.

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3. Zoho

The unique thing about Zoho CRM is specifically designed for every sort of businessess and also achieved popularity among India’s best CRM for small businessess. This best CRM for small businesses was designed in India with the objective of generating more leads, getting more conversions, and taking your business to great heights. Zoho can be a great option for your business just check out some of its features to experience its working. In comparison to Insightly Zoho offers a bit more in terms of sales and marketing processing.

It pleases its users by offering website visitor tracking features where users can get all the deep details about the visitors from all over the world and their activities on websites including lead scoring, sales signals with pop-up notifications window about leads and more. And most of the advanced features are available only in the professional and enterprise editions.

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Why Zoho Is Among One of The Best CRM Software For Small Business In A Competitive Market?

  • Best to carry out the task of connecting social media accounts and generating leads where your services and product will be admired by your customers or clients.
  • It offers one of the best functionalities of establishing live chat communication between website visitors and owners.
  • Smart visual view of analytics and forecasting.
  • Inventory management seems another best feature for CRM
  • Marketing automation is also best for market your service automatically.
  • It also offers gamification

Zoho’s Reasonable Pricing

  • The free version is also available for those who just want to check out Zoho’s features and know how it works
  • Standard :- $12/month
  • For Professional will cost you around $20/month
  • Enterprise $35/month

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4. Freshsales

As exactly as salesmate, Freshsales also introduced a built-in telephony fresh caller feature to create communication with customers. Freshsales is the fourth edition that comes with easy to use features such as lead scoring, activity tracking, sales pipeline, and so on. In spite of having drawbacks of limited integrations, Freshsales can be a great option for small businesses and startups. Let’s have a look at some of the features of Freshsales. It also awarded as the 2017 Great User Experience Award.

The case-study shows that well-satisfied sales teams of business defined it as the single contact management hub that assist them to stay in control of thousands of leads and offers at the same time a simple and easy-to-navigate interface.

Also, quite popular for handling multiple aspects of the sales process, and minimize the need for users to wander around programs to get the task or process done.

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Why Is Freshsales Is Among One of The Best CRM Software For Small Business In A Competitive Market?

Email tracking – Tracking the information regarding who shown interest in product and services or who has just avoided them and much more to avail.

  • Event tracking
  • Lead management
  • Sales management
  • Analyzing and reporting
  • Keep track of details of customers or visitors on the website in real-time
  • Built-in calling function

Freshsales Reasonable Pricing

Sprout: Free for Unlimited Users

Blossom: $12/user/month, $19 month-to-month.

Garden: $25/user/month, $35 month-to-month.

Estate: $49/user/month, $65 month-to-month.

Forest: $79/user/month, $99 month-to-month

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5. Hubspot

HubSpot has always put its best foot forward to offer small businesses a completely free version of CRM software that is much popular in the business world. The software includes all of the basic features provided by CRM software, allowing you keep record of your company’s activities, including contacts and company profiles, assigning & tracking deals, and managing all of that data in a dashboard that is visible to all members. So, if you are already familiar with HubSpot then you can also use this CRM software to boost up your inbound sales.

One thing is known to every aware business owner that Hubspot also offers many interesting integrating options with other apps like SalesForce, Shopify and Microsoft Dynamics.

Why Is Hubspot Is Among One of The Best CRM Software For Small Business In A Competitive Market?

  • Live Chat
  • Integration with Gmail and Outlook
  • Email Signature
  • Forecasting lead scoring
  • Strategy tools to improve SEO- (search engine optimization) and social media
  • Content and Blogging optimizing
  • Marketing Automation
  • Team email

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HubSpot’s Reasonable Pricing

No doubt like all these best CRM for business, Hubspot also offers its free version to those businesses who want to taste the flavor of its features and working.

6. Salesforce

The journey to knowing your customers well becomes much easier with salesforce’s lightening essentials feature which offers advanced contact manager that includes email integration and task reminders. You don’t have to go the extra mile to learn how to use Salesforce CRM. It seems quite simple to use it with its easy to integrate and customize options.

Salesforce’s Modules To Make Your CRM- Customer Relationship Management Effective

  • Sales
  • Servicing
  • Marketing
  • Ecommerce
  • Engagement

Why Is Salesforce Is Among One of The Best CRM Software For Small Business In A Competitive Market?

  • Contact Management System
  • Integrity of email
  • Predicting sales feature is also available
  • Google marketing platform which offers you digital marketing and google analytics to create a plan for buying and optimizing digital media
  • Salesforce is also blessed with features like a data management platform. Also where all your data will be managed for digital marketing in terms of targeting huge audiences from distinct locations.

Salesforce’s Reasonable Pricing

For lightning essential package there will be $25 per month per user

For lightning, Professional will cost you starting from $75 per month per user and more

Note:- Don’t completely rely on the prices of CRM which we have shown because the prices are not certain and expected to change any time by CRM providers.

7. Microsoft Dynamics 365

Microsoft also offers an all-in-one solution for sales and marketing teams, Dynamics 365 can assist businesses with marketing automation, lead generation & tracking, streamlining sales processes. Obviously, 365 lets users connect with other Microsoft apps like Outlook, Lync, Word, Excel and so on.

Why Is Microsoft Dynamics 365 Is Among One of The Best CRM Software For Small Business In A Competitive Market?

  • Sales Predicting
  • Sales insights to improve sales.
  • Functionality of integration with Sales Navigator and other Microsoft apps.
  • Sales productivity tools.

Microsoft Dynamic 365 Reasonable Pricing

Unfortunately, Microsoft Dynamic does not offer its user a free trial version to explore its functionalities and features.

  • Free trial – Not available
  • Dynamics 365 Plan – Starting from $210 per month per user
  • Unified Operations Plan – $190 per user per month
  • Customer Engagement Plan – $115 user per month

What You Would Prefer To Discover Or See In CRM For Your Small Business?

Also, we have discussed earlier that CRM lets small businesses establish sales pipeline stages as well as manages and keeps track of activities within each stage with features such as alerting and automating emails. So these are the following basic advantages that every business wants to have.

  • Must be in your budget – Many small and start-ups businesses would like to have budget-friendly or inexpensive CRM for their sales and marketing processes.
  • Learning CRM should be a piece of cake – As we all know we haven’t got much time to master CRM. If we are about to begin our business activities as quickly as possible. You don’t have to need any prior skills and knowledge to use CRM.
  • Customizing features
  • Must have the functionality of integrating with other tools like accounting, e-commerce, and marketing.
  • Customer Support – Offering great support to customers is the primary description of any best CRM  for small businesses.
  • Managing business leads – The best CRM for small business are those who let businesses manage their leads where someone shows interest in buying your products or services.
  • Reporting tools.

What Reports Says About CRM Growth And Popularity Among Small Businesses?

  • CRM – (customer relationship management) gained popularity for being one of the biggest software markets all over the world which are believed or expected to enhance its growth around $49 billion in revenue by 2025.
  • The three world-leading industries such as technology, business services, and retail are best-known for using CRM – Customer relationship management.
  • In North- America 91% of the firms with more than 10 workers are addicted to using the CRM system.
  • Last but not least, the best CRM system for small businesses is expected to maximize or increase sales by 29%, Productivity by 34%, and accuracy of sales predicting by 42%.

The Bottom Line

Above mentioned CRM with its stunning features will assist you to realize the importance CRM  for small businesses and how it can assist you to attain well-established relationships with customers and how you can understand your customers well by fulfilling their desire. Basically, contact organization, sales reporting, customer segmentation, are major reasons why CRM is preferred and used by businesses.

No surprise, in the world of everyday changing technology there are a number of CRM software that stands out in the market for business purposes. Therefore being a small business owner, you are responsible to identify your needs or requirements so that you would be able to make better decisions in selecting the best CRM for your small business.

Always relying on one statement that price would be certain as you have read over the internet. actually, that statement doesn’t hold water always. Great things always come costly and prices are supposed to change anytime.

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